Reporting Channel
The Complaints Channel is the module of Privacy Tools which receives anonymous or identified reports, generates a protocol, and conducts the investigation with confidentiality and an audit trail.
Complaint management with native compliance. Practical screening, agile distribution, and robust data governance in a platform 100% aligned with Privacy by Design and the requirements of the LGPD (Brazilian General Data Protection Law).
Authority in the market
No one better for protect your reputation than the pioneering specialist in privacy management in Brazil.
Governance and Ethics
Transform the legal obligation in a active tool governance, ethics and risk prevention.
Integration from a single vendor
The solution that unites privacy management for the reporting channel, without the need to hire separate systems.
Privacy by design
Architecture designed for Privacy by Design, guaranteeing the anonymity of the whistleblower and the security of sensitive data.
Turn compliance into a competitive advantage.
To meet NR 01 and Law 14.457/2022 (CIPA) It's essential, but the true importance of a whistleblowing channel lies in protecting the company's reputation and ensuring a safe environment for employees. To achieve this, handling whistleblowing requires absolute and total confidentiality. alignment to LGPD.
- .Market authority: No one is better suited to protect your reputation than the expert. pioneer in management privacy in Brazil
- Strategic importance: Transform the legal obligation in an active tool of Governance, ethics, and risk prevention.
- Native integration from a single vendor: The solution that unites privacy management for the reporting channel, without the need to hire separate systems.
- End-to-end data protection: Architecture designed for Privacy by Design, guaranteeing the anonymity of the whistleblower and the security of sensitive data.
Security, reliability, and traceability from complaint to outcome.
Resources for secure and traceable complaint management.
More than just a channel:
a strategic tool for your organization
Use the data to understand where to make changes.
Evidence helps you identify recurring patterns in each area of the company and understand whether it is necessary to strengthen governance and compliance practices.
Anticipate crises and avoid risks.
Be aware of situations that can impact trust, reputation, and the organizational environment, allowing for proactive action.
Act assertively.
Use the reports to identify neglected or sensitive issues and direct necessary initiatives for each area with greater precision and effectiveness.
Who is the Whistleblower Channel for?
The Whistleblowing Channel serves organizations that need to offer employees, suppliers, customers, and the community a safe way to report irregularities, harassment, discrimination, fraud, data breaches, and conflicts of interest, with confidential investigation and accountability. This includes companies subject to Law 14.457/2022, bidders and contractors of the public administration, companies with integrity programs, and any organization that treats whistleblowing as part of governance, not as an isolated obligation.
The difference of Privacy Tools It's about treating the channel as part of the privacy program: the whistleblower is the holder of sensitive data, and the platform applies the same principles of minimization, security, and traceability to them as to the other modules.
What the law requires and how the module complies.
A Law 14.457 / 2022 It requires companies with CIPA (Internal Commission for Accident Prevention) to maintain a whistleblowing channel with guaranteed anonymity and investigation procedures, and Law 12.846/2013 (Anti-Corruption Law) and its decree value whistleblowing channels in integrity programs. LGPD requires a legal basis and security in the handling of whistleblower and involved parties' data (articles 6, 7, 11 and 46), and the GDPR and Directive (EU) 2019/1937 impose equivalent rules in Europe.
- Anonymity: Guaranteed from the first report, with follow-up via protocol without identifying the complainant.
- Calculation: Assigning responsibilities, controlling access through complaints, and removing from the workflow anyone with a conflict of interest.
- Traceability: Complete history of interactions and dealings, case by case, with an audit trail.
- Right of reply: Dispute the conclusion directly on the platform.
- Conformity: Compliance with legal requirements, providing evidence for audits and ethics committees.
How to implement in five steps
- Politics and committee. Define the channel's policy, reporting categories, and who makes up the fact-checking committee.
- Publication. Make the channel available on the website, intranet, and onboarding materials, maintaining the organization's branding.
- Screening flows. Configure responsibilities by category, deadlines, and rules for disqualification due to conflict of interest.
- Training. Empower the committee and communicate with collaborators and third parties using the module of Capacity if you wish.
- Follow-up. Use the evidence to identify recurring issues by area and guide governance and compliance actions.
Integrations and evidence
Reports involving personal data may become official records in the system. Incident ManagementInvestigations that point to risk fuel the Risk managementand the channel indicators enter into Business IntelligenceThe channel's policies and code of ethics are published on [website/platform name]. Privacy PortalEverything from a single provider, no separate system required.
Results
The Whistleblowing Channel is one of the platform's newest modules and is already part of the projects of organizations that use it. Privacy Tools to unify privacy, risk, and integrity. Learn more success cases and see how the module fits into the governance program.
Do you have any questions?
1. What is the purpose of the Whistleblowing Channel?
To centralize and manage complaints securely and confidentially, ensuring the protection of information and compliance with legal, ethical, and regulatory requirements.
2. Does the whistleblower need to identify themselves to file a complaint?
No. The platform allows the whistleblower to choose to register anonymously or with identification, according to their preference. In cases where anonymity is chosen, the case can be tracked using a protocol number until the complaint is finalized.
3. Is it possible to track the history of a complaint?
Yes. The entire complaint process is recorded on the platform, including interactions, movements, and actions taken during the handling, ensuring traceability and a complete history of the process.
4. Who can access the registered complaints?
Access can be configured according to each user's role and responsibility, ensuring that only authorized individuals can access the information. It's also possible to define responsible parties, organize processing steps, and remove users who may have a conflict of interest in the case from the workflow.
5. Is it mandatory for a company to have a whistleblowing channel?
All companies that have an Internal Commission for Accident and Harassment Prevention (CIPA) are required to implement a Whistleblowing Channel.
6. What are the main laws and regulations regarding the Whistleblowing Channel?
- CIPA Law (Law No. 14.457 / 2022)
- LGPD (Law No. 13.709/2018)
- Anti-Corruption Law (Law No. 12.846/2013)
- ISO 37001 – Anti-Bribery Management System
- The new NR-01
- New Bidding Law (Law No. 14.133/2021)
- Decree No. 11.129 / 2022
- ISO 37301 – Compliance Management System
7. Is it possible to migrate existing complaints from another solution?
Yes. Privacy Tools This allows the import of complaints and service requests already registered in other solutions, ensuring the continuity of the history during the transition. To this end, an import template is provided that must be filled in with information from the previous tool. After migration, the records will be available for consultation and monitoring within the platform.
8. What are the main benefits of the Whistleblowing Channel for your company?
The Whistleblowing Channel offers the company a simplified management system to handle complaints securely, reliably, and with traceability, in compliance with the law, ensuring that the company fulfills its legal obligations and also inspires confidence in the team by providing them with a centralized place to address day-to-day work problems.
9. Does the Whistleblowing Channel comply with Law 14.457/2022?
Yes. The law requires a channel with guaranteed anonymity and investigation procedures for companies with a CIPA (Internal Commission for Accident Prevention). The module guarantees anonymity from registration onwards, generates a protocol for monitoring, organizes the investigation with responsible parties and deadlines, and keeps a record of the audit trail.
10. Who finds out the whistleblower's identity?
If the report is anonymous, no one can track it: the follow-up is done using the protocol number. If the person is identified, only those designated to handle that complaint have access, and anyone with a conflict of interest may be removed from the process.
11. How does the module protect the personal data involved in the complaint?
With the same controls as the privacy program: access control by whistleblower, interaction history, defined retention, and audit trail. The whistleblower and the individuals mentioned are data subjects, often with sensitive data, and are treated as such.
12. What happens when the whistleblower disagrees with the conclusion?
He can contest the conclusion directly on the platform, through the protocol. The contestation reopens the proceedings, which are recorded in the case history.
13. Does the module replace the ethics committee?
No. He structures the committee's work: he receives, protects, distributes, and documents it. The decisions remain with the people designated by the organization.
What is your company's challenge today?
We help you unify the Reporting Channel and Privacy ManagementOur team of experts guides your company towards the best strategy, backed by the security of a pioneering supplier in Brazil.
