DSAR
Management of Holders' Requests

The Holders' Request Management (DSAR) module is the Privacy Tools that receives, authenticates, processes, and verifies requests from data subjects within the legal timeframe.


Automate, control, and verify compliance with data subject needs using security, traceability, and intelligence.

Illustration of the Holders' Request Management (DSAR) module of Privacy Tools
Screenshot of the Policyholder Request Management module: request panel

Why manage orders with structure?

DSAR transforms policyholder service into a structured, secure, and scalable process, providing a positive experience for the policyholder and complete traceability for the organization.

From request to fulfillment: a secure and traceable process.

The holder fills out a customized form.

Illustration: The holder fills out a personalized form.

The request generates a protocol and a secure communication channel.

Illustration: The request generates a protocol and a secure communication channel.

The system authenticates the applicant.

Illustration: Secure authentication with password, biometrics, and padlock.

The request is routed to the correct workflow, with assigned responsibilities and deadlines defined.

Illustration: The request is directed to the correct workflow, with assigned responsibilities and deadlines defined.

The response is sent based on the available data and documents.

Illustration: The response is sent based on the available data and documents.

Everything is recorded with complete logs.

Illustration: Everything is recorded with complete logs.

Everything is recorded with complete logs.

Illustration: Everything is recorded with complete logs.

The response is sent based on the available data and documents.

Illustration: The response is sent based on the available data and documents.

The request is routed to the correct workflow, with assigned responsibilities and deadlines defined.

Illustration: The request is directed to the correct workflow, with assigned responsibilities and deadlines defined.

Key features

Explore the features that make this solution complete, practical, and efficient.

PrIA, artificial intelligence assistant from Privacy Tools

Customizable forms

Create and publish forms with adaptable fields, custom HTML, and company visual identity.

Applicant authentication

Confirmation via email and control over who can access the requested data.

Configurable service flows

Distribute tasks, assign responsibilities, control deadlines, and organize the process in a scalable way.

Flexible response modes

Manual, assisted (with templates), semi-automatic, or automatic — you choose the one that best suits each type of request.

Response and communication templates

Configure confirmation, reply, pending, and revocation emails with institutional standards.

Dashboards and indicators

Track average response time, number of requests by type, estimated cost per request, and other insights.

Illustration: Centralize consents and requests in one place.

Centralize consents and requests in one place.

The DSAR module integrates with the Privacy Portal of Privacy Tools, allowing the holders to:

The Portal is 100% customizable and can be published on your website, app, or intranet.

Gain efficiency with Brazil's first generative privacy AI.

PrIA, artificial intelligence from Privacy ToolsThis can assist the privacy team in analyzing, suggesting, and even drafting responses to requests, based on best practices and legal context.

PrIA transforms regulatory knowledge into practical solutions.

PrIA, the generative artificial intelligence for privacy from Privacy Tools
Illustration: Integration with Data Discovery

Integration with
Data discovery

By integrating the DSAR module with Data Discovery, your company can automatically locate and delete personal data while fulfilling requests from data subjects.

Visualize the performance of service to service providers with the BI of Privacy Tools

Connect the DSAR module to the Business Intelligence resource and monitor the situation:

Illustration: Visualize the performance of service to service providers using BI from Privacy Tools

Do you have any questions?

1. How do holders make a request?

Through customized forms published on channels of your choice. The link can be in the footer of the website, app, or Privacy Portal.

No. You can configure the module to work manually, with assistance (using templates), semi-automatically, or automatically (if you have the Data Discovery module contracted), depending on the type of entitlement.

Yes. The system sends confirmation via email and requires validation before releasing any information.

Yes. Integration with Data Discovery allows you to locate the requested data and respond more securely and quickly.

Yes. The DSAR module offers comprehensive dashboards, with filters for entitlement type, response time, unit, and other important metrics.
To compare the types of tools on the market, see the guide to... best tools for LGPD.

Serving policyholders with speed, security, and traceability has never been easier.

Request a demo and see how the DSAR module can strengthen your privacy program.

Screenshot of the Policyholder Request Management module: details of a request.