As a company committed to providing the highest quality service to its customers, Sancor chose to undertake the entire compliance process with Privacy Tools, a process that began in April 2021.

During this process, the company's compliance team conducted studies of its entire structure, seeking to identify the solution best suited to its needs: Data Finder, a data discovery and privacy automation solution from Privacy Tools.

Today, Sancor is already reaping the benefits of implementing the Privacy Tools system, with a reduction in manual labor due to the automations configured on the platform, as well as the centralization of the management of various tasks and activities, which has brought agility to the project.

One of the modules used is Data Discovery, which can be used in both SaaS and On-Premise models. Sancor has managed to optimize data retrieval across multiple environments and services in Brazil and abroad using its own infrastructure and security criteria, ensuring greater confidentiality in the handling of personal data.

The company's adaptation process began in 2019.

Even before the LGPD (Brazilian General Data Protection Law) came into effect, Sancor was already concerned about privacy and data protection.

“In mid-June 2019, a multidisciplinary “LGPD Core” was created, responsible for implementing this important project, composed of the areas of Information Security, Risk and Compliance, and Legal,” said Thiago Bozelli, the company's DPO.

This journey has always been focused on and aligned with the guidelines established by law (transparency, availability, integrity, security, and confidentiality of information).

All areas of Sancor have been involved since then in developing some projects:

• Inventory of contracts and documents entered into by the company;
• Various announcements for: Brokers, Offices and Employees;
• Update of policies specific to the topic (privacy, data processing, document storage, information security);
• Analysis of IT solutions for adapting legacy systems and those of our partners; Internal marketing campaigns;
• Preparation of the Impact Report;
• Hacker Rangers Training.

Training employees was a crucial step.

Thiago Bozelli explains that Sancor trained its internal clients through a gamification platform and recurring campaigns, involved partners in addressing shared responsibilities, and distributed guidance materials to its clients, such as the LGPD Practical Guide created by the company.

"Therefore, considering these actions combined with the constant disclosures in the media and social networks, we are confident in the good level of maturity of our clients regarding the care and privacy rights of their data," the DPO continued.

Privacy in improving customer experience

When companies seek a LGPD compliance platform like Privacy Tools, the benefits go far beyond simply complying with the law. By focusing on customer privacy and the relationship with personal data, it's possible to see an increase in trust and perceived brand value.

“We believe that to maintain a satisfactory experience with our policyholders, we must keep the process as transparent as possible regarding the handling of their personal data, thereby increasing trust with our clients and partners,” commented Thiago.